Omnichannel Platform
for customer care and sales
NovaTalks - merge your social
channels into one innovate solution. Be in touch with your customers the way they prefer!
All-In-One innovative solution - your digital channels, intuitive UI, empowered by Simple and AI bots, together with Quality Reviews and BigData Text Analytics, for your startup or a Big Enterprise.
Supported channels
Deliver a truly personalized customer experience by requesting additional channels from NovaTalks!
Viber
WhatsApp BA/
number
Facebook Messenger
Telegram
Apple messages for Business
Line
Web online-chat
Messengers —
your essential business tools
for customer care
Meet your customers
More and more customers today prefer to type a quick message, rather than dialing their phones, to schedule an appointment, fill in an application, or simply learn more about your product or service.
Increase
sales
Guide your client from their initial inquiries to making the purchase or scheduling an appointment. Follow-up on your chat at any moment, without losing any of the important data.
Keep in touch 24/7
Automate the processing of your customers messages and inquiries, and communicate with your clients all around the globe, with no roaming restrictions.
Support
and care
All of the chat and customer profile data is securely stored and segmented to enable a truly personalized communication experience.
NovaTalks Users
Platform
Features
Messenger and online-chat widget for your websiteOpportunity to create and set personalized chat-botsUp-to-date data storage and reportingPossibility to implement Big Data Text analyticsIntegrated IVR and auromated responsesQuality assessment of customer communicationExchange of media files with customersImplemented personal client portfolio and chat historyMessage templates for quicker supportSegmentation and tagging of the incoming requests/messagesProcessing of the customer inquiries from multiple channels in one dashboard“Smart” messages que, automatized distrubution of chats between agents
Chat-bots
Automate client inquires processing and minimize agent workload using your personalized chat-bots
Creating and setting your own chat-bot has never been easier.
Automate day-to-day sales tasks, support your clients 24/7 and monitor the efficiency of your customer support team.
Find out more about your possibilities with our chat-bots below.
Big Data Text Analytics
Highlight the most important information from customer inquiries automatically
The biggest value of text analytics is the ability to process terabytes of customer messages and inquries, and transform them into sources of customer behavior insights.
These insights can help you to determine processes that need ixed or improved, as well as potential route for customer care development.
Read further about the problems that text analytics feature solve for you.
Data Reporting
Monitor the efficiency online or based on saved data
Continuously monitor your chat-team with the support of online and data-based reporting.
Analyze online the efficiency of your customer care agents with the most representative indicators for your team.Adjust each report to the needs of your business: close or activate chosen efficiency indicators. Use the intervals feature to group data in your reports.
Read further about all the possibilities that reporting can bring.
Price
Line
WhatsApp
by Phone Number
"message first"
Telegram
Apple messages for Business
Viber
Viber Bot
Online-chat for your website
Account per agent
Facebook Messenger
Telephony
Included in price:
- Multi-channel communication with customers
- Ready-to-use message templates
- Installed client card portfolios
- Administrator accounts
- Smart labelling of clients and their inquiries
- Web-calls
- Smooth transit of chats between agents and groups
- Essential data reports about chats, clients and your agents
- Messenger widget for your website